Support
Get help without losing the transaction context.
For the fastest support, open the Zaruni app and use Support Inbox. If you cannot access the app, use the website form below.
Common support areas
- Account access
Phone, email, password, device verification, and account safety. - Orders and delivery
Order status, delivery issues, handoff proof, and reversals. - Jobs and services
Assignments, bookings, completion proof, ratings, and disputes. - Payments and payouts
Payment status, money held in escrow, reversals, and when your money will arrive.
Best way to reach us
Use the app first when you can sign in — it links your request to the right order, service, job, or payment record.
Email: [email protected]
Include your account phone or email, the issue type, and a transaction reference if you have one.
No WhatsApp support currently — use the app inbox or email above for the fastest response.
Open or download the appSupport FAQ
Before you send a request
Use these checks to route the issue properly and avoid sharing sensitive information.
Should I contact support from the app or website?
Use the app first when you can sign in because Support Inbox links the request to your transaction. Use the website form when you cannot access the app or need pre-sign-in help.
What should I include in a support request?
Include your account email or phone, the issue category, the transaction reference if you have one, and a short explanation of what happened.
What should I never send to support?
Never send passwords, OTP codes, card PINs, private keys, or sensitive credentials. Zaruni support does not need those to review an issue.
Website request
Send a request from the website.
Use this when you cannot access the app or need to contact the Zaruni team before signing in.